This mirrors the experience everywhere else, where most companies want to do better but, despite the best of intentions, are often caught up fighting other battles.
For this reason, we’ve assembled our five top tips for building up your employees’ technical skills.
1. Set a baseline
Improving your team’s technical abilities in a systematic way is impossible without a starting point. First, assess their existing skills and set that as a baseline. The assessment reveals what they need to learn, their current skill level, aptitude, and interests.
2. Train your top people first
Delivering the same level of training for everyone in your company in the short term can be unrealistic and prohibitively expensive. Instead, focus on a group of top technicians and keep them on the cutting edge of your industry’s technology and best practices. Those techs can gradually spread their knowledge throughout the company.
3. Use online training
Moving some training programs online, through a learning management system, presents a great way to save money on travel, and provides technicians with an on-demand library of training lessons they can go back to for a refresher at any time. Teacher-led training can also be delivered online for many programs including simPRO Enterprise and Service.
4. Time it right
Most service technicians are busy and don’t have a lot of time to devote to training — either online or face-to-face. Instead of overloading people, choose times of the year, week, or month that make the most sense. In the HVAC industry, “shoulder season” — in the spring and autumn — is typically slow, so many companies use that time to train staff.
5. Use new knowledge quickly
Mastering new technical abilities depends on using the training quickly and often. If you wait too long after training to start applying new skills, the training can be wasted. This then interferes with the timing and effectiveness of future training.